Astelian Studio LLCTerms of Service

Please write in a clear and nice manner.

Please use common courtesy when speaking with any representing the Studio. We are human, not robots. “Golden Rule through and through”

Any ill behavior will not be tolerated and your commission will be canceled if it occurs.

Follow the rules provided in the Commission, YCH or Adoptable. If you fail to follow the rules provided I have the right to decline your commission.

We will always do everything in our power to make the customer happy (WITHIN REASON)

The customer is not always right and we have a right to refuse service to anyone we deem not worthy of our services.

Defines Artist and Commissioned; details of specific work.

Digital commission work. Generally 2500 x 3000 pixels in size (unless otherwise requested or required for different formats. EX: emotes, icons, custom stickers).

Physical products (bought in person or online) will always be looked over for any defects. Customer is eligible for a proper return if they do not seem happy with the product (At artist's discretion)

Possible discounts will be given on anything not up to par with Grade A quality from the Studio (In regards to physical products)

One of a kind physical works of art are made by hand (Paintings, plushies, costumes, accessories, ect.) and have a possibility to show defects. Discounts are only given at the artist's discretion.

First come first serve; with exceptions of commissions and otherwise stated events as stated by the artist('s)

After correction sketches have been agreed on, please do not expect daily communication until your piece is finished. There will be one last check and touch up requests allowed. Otherwise a new commission price will be negotiated for added time with any major changes.

If you do not pay at least half of the commission price within 24 hours of being accepted for a commission, I will reopen the slot or give it to another in the queue, unless the customer has requested a hold or payment plan.

Several incidents of not paying within 24 hours without notice will result in a blacklist.

Any work may take longer if for any reason the artist needs an extension; Health, order of commission, complexity, Work, or family issues.

You will always be contacted ASAP if any problems occur and your artwork will take longer to complete.

Patreon, Ko-fi funders, and VIP members to our Discord get priority art before any other in the queue.

All payments are to be made in USD (United States Dollars) through Paypal or Venmo (US only).

It is illegal for the Artist to ask the Client to cover any conversion and/or additional fees.

A $25 “Hurry” Fee will be added if you need your commission to push to the front of the active commission line. This covers the artist to drop all other commissions and work overtime to get your piece to you.

The design and all relevant files will be sent after receiving and confirming full payment. Only watermarked versions will be sent before for any check and revisions.

When sending a payment, please include a note with your username (Or how the artist knows you) and what it’s for.

This helps the backlog and receipt section on the artist's side.

No refunds or buybacks after payments are sent. All sales are final.

If you are unhappy with the finished product for whatever reason, dissociation can be opened to editing or fixing the commission at a discounted rate. (this means I still get paid for my time and effort. I am unable to work for free)

Any unjust chargebacks will have you blacklisted and have a public service announcement posted.

If any unjust chargebacks occur, The Artist reserves the right to reclaim the design and resell it to a new owner if the situation is not resolved.

You have no right to cancel or demand a refund from the artist under any circumstances after payments are received.

If money has not been sent yet the commissioner has the right to cancel the commission.

Do not use art or designs for hateful, harmful, or offensive. This includes but is not limited to: (Racism, transphobia, homophobia, pedophilia, incest, etc.)

Do not harass or blackmail others or myself to obtain our art or designs.

Minors are not allowed to commission or own NSFW of my designs.

If there is NSFW of a design and you would like to trade it to a minor, the NSFW images must be deleted beforehand.

If the design has NSFW details, it is not allowed to trade the design to a minor.

The Artist reserves the right to the design artwork and intellectual property.

The Artist reserves the right to use the design in examples in references or in a portfolio.

The Artist reserves the right to refuse service to anyone for any reason.

If you choose to share the progress shots or illustration on other sites, please tag me anywhere (on Twitter, DeviantArt, Instagram, Reddit, Toyhouse, YouTube, Tiktok) as AstelianStudio